Cancellation and Returns

There is no statutory right of withdrawal for B2B transactions. Cancellation of an order is only possible if the business is demonstrably closed. Verifiable documentation must be provided. Please review your order quantities carefully and purchase in realistic volumes.

This does not affect the right to lodge a complaint where we are responsible for the cause (e.g. incorrect delivery or goods already damaged upon handover). In all other cases, please contact the shipping carrier directly.

Complaints & Claims:

Damage reports must be submitted within 24 hours of receiving the goods by email to b2b@tc-tradingcorner.de . Please attach clear photos and a detailed description.

For returns of damaged goods, the following applies:

1. Prevent damage and contamination. Return the goods in their original packaging with all accessories and in protective outer packaging.
2. Opened packaging (e.g. removed shrink-wrap film from booster displays) is strictly excluded from claims, even in case of damage.
3. Returns must not be sent freight collect (unpaid).
4. We will cover the cost of approved return shipping.

Important notice:
Goods that can be weighed or inspected with light penetration (e.g. Japanese promo boosters of the 25th Anniversary set) are strictly excluded from returns.